General Inquiries

For questions about accounts, billing, product features, or general guidance on your Ijoje experience, our General Inquiries team will route your message to the right specialist.

• Email: [email protected]
• Expected acknowledgement: within 24 hours on business days.

Developer Submissions

We welcome integrations, plugins, and APIs that extend Ijoje. To submit a proposal, please contact our Partnerships team via [email protected] with the information below.

• Application name and concise description
• Target platform(s) and intended use cases
• Developer documentation URL or attachments
• API requirements, data scopes, and authentication method
• Primary contact person and preferred communication channel

Submission subject line example: "Developer Submission — [App Name]". Upon receipt, you will receive an acknowledgement within our standard SLA and your submission will be directed to the Partnerships team for review.

Response Times

Transparent expectations for response and resolution across channels:

• General inquiries: acknowledgment within 24 hours; follow-up with information within 1-2 business days.
• Developer submissions: initial acknowledgement within 2-3 business days; detailed review typically within 5-7 business days; complex evaluations may require up to 14 business days.
• Holiday periods or high-volume intervals may extend times by 1-2 additional business days.

We will communicate ongoing status updates and do our utmost to keep timelines accurate. For urgent matters, mark the subject as "Urgent" and include a brief rationale in the message body.